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 Quality of e-government services
     
    International Conference on Mobile Learning, E-Society & E-Management
    © 2011 by OLS Journal - ISSN No : 2091- 0266
    Number 1
    Year of Publication : 2011
    Authors : Mohammed Ateeq Alanezi, Ahmed Kamil, Shuib Basri
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  Citation Mohammed Ateeq Alanezi, Ahmed Kamil, Shuib Basri : Quality of e-government services : OLS Journals Special Isssue on Mobile Learning, E-Society & E-Management , 2011 , Published by : OLS Journals
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  Abstract  
 

Quality is a necessary attribute for online government services. The concept of e-government service quality is rapidly emerging as an issue in the successful transfer of public information and administrative services online, both now and for the future. E-government service quality is gaining interest from researchers as communication and information technology era advances. However, the literature on e-government service quality appears in two streams: as e-government evaluation and as e-service quality. The intention of this paper is to address this issue by taking regard of both aspects and limitations evident in each. This paper is therefore a critical review of e-government services and online quality literature to aid future research in this important field.

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  Keywords

:E-government service quality, e-service quality, e-government’s website evaluation
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